We will create an environment where people and their representatives are fully involved in the identification of needs and outcomes, support planning, and service delivery.
We will work closely with other agencies involved in people’s care and support in order to provide collaborative approach.
We will deliver support with compassion, sensitivity, and friendliness to uphold people’s dignity.
We will treat all people fairly and ensure equal opportunities for everyone.
We will support and encourage people to be as independent as they can be without compromising safety.
We will ensure communication methods are sensitive to people’s communication needs.
Offer skilled care and support to enable people supported by us to achieve their optimum state of health and well-being.
We will treat all people supported by us and all people who always work here with respect.
Uphold the human and citizenship rights of all who work with us and all people we support
Support individual choice and personal decision-making as the right of all people
Respect and encourage the right of independence of all Service Users.
Recognise the individual uniqueness of Service Users, staff and visitors, and always treat them with dignity and respect.
Respect individual requirement for privacy always and treat all information relating to individuals in a confidential manner.
Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of people and staff.